FAQ

Due to COVID19, The shipment may be a little delayed and the delivery takes 2-3 weeks. We will send you the DHL tracking number after they are shipped. Thanks for your patience.


How to choose SIZE?

We use the US MEN as the standard size, you can visit the SIZE CHART for more details.

Is it safe to shop in SneakerMalls?

Please refer to the Payment page.

How long will the customer receive the goods after placing an order?

Please refer to the Shipping page.

Does it support a return?

Please refer to the Returns page.

How to contact you directly? How to cancel an order?

Please refer to the Contact page.

Is there off-line store? Where does the goods be delivered?

No. Our office is in HK, and our factory is in China and Vietnam.

Is there any quality problem of SneakerMalls shoes?

Our products are made by the original factorys. Please buy it without worries.

Does SneakerMalls have wholesale and agent plans?

Please send your detailed requirements to service@gchoic.com.